Privacy Policy

BlueBird Cabs Ltd. respects your privacy. This policy describes the information associated with website enquiries and explains how to contact us about it. Our handling of personal information is subject to applicable privacy law, including British Columbia’s Personal Information Protection Act.

Information you provide

If you contact us, we receive the details you choose to share, such as your name, email address, phone number and message. An account application may require additional information identified on that application. Please share only what is needed for your request, and do not send payment card details or medical records through the general enquiry form.

How information is used

Information provided for an enquiry is used to respond, assist with your request and maintain relevant business correspondence. Information supplied for an account or transportation service is handled for that purpose and any related billing or administrative requirements. Where consent is required for another use, we will seek it.

Website operation and service providers

The website’s hosting and communication providers may process technical information, such as an IP address, browser details and request logs, to deliver and protect their services. A connected contact-form provider may process the information you submit to deliver your message. Providers’ processing locations and policies may differ from those of BlueBird Cabs.

This website does not set advertising or analytics cookies in its current configuration. Third-party websites and services may use their own cookies and similar technologies when you visit them.

Booking, apps and external links

Online booking, app stores, the BlueBird Cabs mobile app and linked partner websites are separate services. Their own privacy notices describe how they handle information, including any account, trip, location or payment data. Please review those notices before using the service.

Sharing and protection

Personal information may be shared with service providers where necessary to handle your request, or where disclosure is permitted or required by law. Access should be limited to those who need the information for its intended purpose. No internet transmission can be guaranteed completely secure; contact us by phone if you need to discuss sensitive information.

Retention, access and correction

Information should be retained only as long as needed for the purpose for which it was collected and applicable legal or business requirements. You may ask about our practices, request access to or correction of your personal information, or ask about withdrawing consent, subject to legal and contractual limits. We may need to verify your identity to respond.

Questions or concerns

For a privacy enquiry, call 250-382-3611 and ask to speak with the person responsible for privacy, or write to BlueBird Cabs Ltd., Attention: Privacy, 2612 Quadra Street, 2nd Floor, Victoria, BC V8T 4E4. You may also contact the Office of the Information and Privacy Commissioner for British Columbia.

Updates

This policy may be updated to reflect changes to the website or information-handling practices. The version available on this page applies to the website at the time of your visit.